Onsite Response Network provides IT management services for companies with 5 to 100 employees in the greater Dallas area. We primarily support Microsoft environments with limited support for Linux and Mac. We offer non-warranty hardware troubleshooting and repair services on computers and servers from Dell, HP, and Lenovo as well as software support for all Microsoft operating systems and a wide variety of computer application software. We recommend and support networking products from 3Com, NetGear, HP, Dell and many others. Specialty services include virus removal and data recovery from failed hard drives and RAID sets. We also have ermergency loaner computer equipment preconfigured and ready to run capable of providing internet access and email services regardless of the state of your router or ISP.

We offer services at an hourly rate of $70-$90 per hour depending on payment terms and distance. Travel time to and from the service location is billed with a 67% discount from standard rate. Minimum charge is one hour for any onsite service. Minimum charge is fifteen minutes for any service performed remotely via Remote Desktop. There is a 25% premium charged for services after 6:00pm on weekdays and for all weekend hours. Flat rate pricing is available on many installation services and some data recovery and virus removal services. Contract customers receive a substantial discount on standard services, a waiver on after hours and weekend premium charges, and net 30 payment terms after credit verification.

All of our computer and network services are 100% satisfaction guaranteed. If you're not satisfied with our work for any reason, you don't have to pay. References are available upon request.